Commercial Cleaning Services
Educational Facility Cleaning
Final Construction Cleaning
Window, Carpet & Floor Cleaning
How would you rate the quality of our cleaning?
When you call on the phone, how courteous and helpful are we?
Kind and focused on you
Helpful but rushed
Satisfactory, but nothing special
Difficult to communicate with
How professional is our cleaning staff?
Excellent; clean cut and respectful
Good; above average
Needs improvement; sloppy and appears unconcerned and rushed
Is management responsive to your concerns and timely in addressing your problems?
Excellent. The manager is pro-active in finding and resolving problems before I am aware of them
Good. Addresses and resolves problems in a timely manner
Satisfactory. Problems always get resolved but not as timely as I would like
D- Doesn't seem to be concerned with my problems. Will fix them according to his/her schedule
Does not get problems resolved
Do you have an unresolved concern?
No. I did but CCJ resolved it
Yes but I have not yet informed CCJ about my concern
Yes and I have informed CCJ but the problem has not been resolved
How would you grade our overall company service over the last four months?
Have your janitorial needs changed within the last six months? If so, how have they changed?
What would you recommend for CCJ to improve our service to you?
Would you recommend Capitol City Janitorial?
Any additional Comments
Your Company Name
Name of Person completing survey
Contact Phone Number
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2420 Patterson Industrial Drive,